Vickid Posted October 12, 2021 Share Posted October 12, 2021 I am missing sheet 38 in Garfield box. I’ve had it for a few years but just opened the box. I bought it new. I had help today taking all the sheets out and numbering each sheet with the number that was printed on it when that was done we put them back in order like it was suggested with the largest number first and go up to number one and in the process of doing all this, we found out that sheet 38 was not there. I called the 800 number that was listed on the sheet and, it said leave a message then it said mailbox is full how do I get back in touch with Greenfield to replace that part? Any one ran into this problem? Quote Link to comment Share on other sites More sharing options...
Mid-life madness Posted October 12, 2021 Share Posted October 12, 2021 Hi Vicki, You can try to reach them through an email using this contact form from the website. https://shop.greenleafdollhouses.com/contact-us/ Others have mentioned that they had a hard time getting through by phone as well. Just be patient, but keep trying. Quote Link to comment Share on other sites More sharing options...
Vickid Posted October 18, 2021 Author Share Posted October 18, 2021 I sent an email today about the missing sheet. I'm thinking I should consider opening the Beacon House to see if any sheets are missing from that one. Now I will wait. Quote Link to comment Share on other sites More sharing options...
Vickid Posted October 18, 2021 Author Share Posted October 18, 2021 It's only been an hour since I sent the email, and I have the answer, arranged payment and am waiting for the final total and the sheet should be on it's way. Must be in stock. Last week I couldn't get though to anyone. Quote Link to comment Share on other sites More sharing options...
Dawnhvr Posted December 23, 2021 Share Posted December 23, 2021 I have the same issue with my Barrington. I’m missing a front. Maybe someone could cut one for you? Quote Link to comment Share on other sites More sharing options...
havanaholly Posted April 20, 2023 Share Posted April 20, 2023 Spam reported. Quote Link to comment Share on other sites More sharing options...
joyce waldvogel Posted June 2, 2023 Share Posted June 2, 2023 I just started building the "lily" dollhouse. The very first directions describe interior and exterior window sashes. there are on ly enough sashes to cover the exterior sashes. I've called their customer service number every day this week, with the message received that the mailbox is full. I emailed them, and recieved a standard reply that my question is important to them, but no further response. Some of the small pieces arrived cracked. If I can send this back, I will. Otherwise I will take the loss. Very dissatisfied. Quote Link to comment Share on other sites More sharing options...
fov Posted June 2, 2023 Share Posted June 2, 2023 Hi Joyce, sorry to hear about the problem. Greenleaf has a small team and sometimes it takes them a little while to respond to emails. For the cracked pieces, this is common with the luan plywood. Using a utility knife in the seams can help prevent cracking when you punch them out, and cracks can be repaired with glue and wood filler. Quote Link to comment Share on other sites More sharing options...
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