wenlaine Posted May 28, 2005 Share Posted May 28, 2005 I was wondering if the Live Chat forum is working. When I click on it, I get the window saying that my browser is not Java enabled. But when I click on "our java support pages", I get the "Page Cannot Be Displayed" message. Any assistance would be great. Thanks, Wendy Quote Link to comment Share on other sites More sharing options...
fov Posted May 28, 2005 Share Posted May 28, 2005 What browser are you using? Quote Link to comment Share on other sites More sharing options...
wenlaine Posted May 28, 2005 Author Share Posted May 28, 2005 Hi, I'm using IE 6 Quote Link to comment Share on other sites More sharing options...
Mini Man Posted May 28, 2005 Share Posted May 28, 2005 Hi Wendy! Have you had any problems running Java apps on the web before? The first thing that come to mind is for you to install Sun Micros Java Virtual Machine which can be downloaded for free here. There have been some compatibility issues ever since Sun Micro sued Microsoft and made them remove their Virtual Machine from the original release of Windows XP. In fact, before service pack one for XP was released, the only way to get Java support for your browser was through Sun. I’d give that a try or at least go to there site and see if you can run any of the application there. If you can’t, this will probably do the trick. Let us know how you made out! Dean Quote Link to comment Share on other sites More sharing options...
wenlaine Posted May 28, 2005 Author Share Posted May 28, 2005 Hi Dean, well, I installed JRE 1.5.0_02 and rebooted. I now have the icon on my taskbar but when I go to Live Chat, I get the same window saying that "my browser is not Java enabled". Quote Link to comment Share on other sites More sharing options...
Mini Man Posted May 28, 2005 Share Posted May 28, 2005 Hi Wendy! In Internet Explorer, go to tools\Internet Options and then select the Advance tab on the top right. If you scroll down the list you should see the same icon that is now on your task bar that says Java (Sun) next to it. Make sure that the box below it is checked. You will need to restart your computer for the changes to take effect if it wasn’t already selected. Please keep me posted on you progress. Thanks! Deam Quote Link to comment Share on other sites More sharing options...
wenlaine Posted May 28, 2005 Author Share Posted May 28, 2005 It was checked off already, Dean but under Microsoft VM the third one (JIT compiler for virtual machine enabled) has also a checkmark. Could that be the problem? Quote Link to comment Share on other sites More sharing options...
Mini Man Posted May 28, 2005 Share Posted May 28, 2005 It may very well be. I'd try unselecting them and rebooting and see were that gets you. We're able to use any on the test apps at the Sun site? I'm curious if this is a problem specific to our site. Dean Quote Link to comment Share on other sites More sharing options...
wenlaine Posted May 29, 2005 Author Share Posted May 29, 2005 Hi Dean, I'm not sure if you got my message through the email on here but no, it still isn't working but it's definitely my computer. I wasn't able to view anything on their site either. I will contact Sun the first of the week to see if they may be able to help me. Thanks for your help as well. Wendy Quote Link to comment Share on other sites More sharing options...
Mini Man Posted May 29, 2005 Share Posted May 29, 2005 There is one more setting you might want to check in Internet Explorer. Go to Tools\Internet Options and then select the Security tab. Click on Custom Level and scroll down to Scripting of Java Apps and make sure that it is enabled. Hope that works! Quote Link to comment Share on other sites More sharing options...
wenlaine Posted May 29, 2005 Author Share Posted May 29, 2005 Hi Dean, it was enabled. It all points to the proxy settings so I may have to call my ISP for the correct changes. Thanks for all your efforts, Wendy Quote Link to comment Share on other sites More sharing options...
Mini Man Posted May 30, 2005 Share Posted May 30, 2005 Sorry I struck out Wendy! Please drop me a note with what the problem was once you get it figured out. Thanks! Dean Quote Link to comment Share on other sites More sharing options...
wenlaine Posted May 30, 2005 Author Share Posted May 30, 2005 Ohhh I will, Dean, for sure. Thanks again for all your help. Wendy Quote Link to comment Share on other sites More sharing options...
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