Rara 0 Posted November 19, 2020 Share Posted November 19, 2020 I am missing a sheet in my kit! Sent an email and no one has emailed me back Quote Link to post Share on other sites
fov 1,963 Posted November 19, 2020 Share Posted November 19, 2020 Hi Tara, welcome to the forum. When did you email them? Greenleaf is a small company and sometimes they take a few days to respond. Quote Link to post Share on other sites
Rara 0 Posted November 19, 2020 Author Share Posted November 19, 2020 Monday and my aunt has been trying to call them all week. Quote Link to post Share on other sites
bethsowell 0 Posted January 5 Share Posted January 5 I have the SAME issue! I'm missing sheet 3. I've called several days in a row. Goes to voicemail and says the mailbox is full. I've emailed twice. I've been trying since December 28th! Did you ever get a call back? Is it resolved? Quote Link to post Share on other sites
Phoebe01 0 Posted January 9 Share Posted January 9 I am also having the same problem! I am missing sheet 9 and have tried calling and emailing multiple times. I even reached out on Facebook. Does anyone know how to get in contact? The sheet I’m missing has the roof and bay windows on it. Quote Link to post Share on other sites
fov 1,963 Posted January 9 Share Posted January 9 I heard from them yesterday and Greenleaf customer service is working through a backlog of emails from over the holidays. Hopefully they'll get to you soon! Quote Link to post Share on other sites
Motosean 0 Posted January 29 Share Posted January 29 I am missing sheet five from my Lily house. I emailed Greenleaf this evening. Hopefully I will hear something soon. I am both concerned and relieved that I am not the only person with this issue. Quote Link to post Share on other sites
evlerni21 0 Posted April 7 Share Posted April 7 Did you ever get this resolved? I bought a Beacon Hill from them and one part was missing from one sheet, but I have yet to actually get hold of them after calls and emails. I will be very disappointed if I have to make the part for a kit I paid so much for.... Quote Link to post Share on other sites
havanaholly 11,098 Posted April 7 Share Posted April 7 Besides all the holiday backlogs remember that Greenleaf is a small company and that they are coping with the same pandemic we all are. Delays are regrettable, and we miniaturists are not known for patience... Quote Link to post Share on other sites
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