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Missing pieces


Rara
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  • 1 month later...

I have the SAME issue! I'm missing sheet 3. I've called several days in a row. Goes to voicemail and says the mailbox is full. I've emailed twice. I've been trying since December 28th! Did you ever get a call back? Is it resolved?

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I am also having the same problem! I am missing sheet 9 and have tried calling and emailing multiple times. I even reached out on Facebook. Does anyone know how to get in contact? The sheet I’m missing has the roof and bay windows on it.

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I heard from them yesterday and Greenleaf customer service is working through a backlog of emails from over the holidays. Hopefully they'll get to you soon!

 

 

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  • 3 weeks later...

I am missing sheet five from my Lily house. I emailed Greenleaf this evening. Hopefully I will hear something soon. I am both concerned and relieved that I am not the only person with this issue.

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  • 2 months later...

Did you ever get this resolved? I bought a Beacon Hill from them and one part was missing from one sheet, but I have yet to actually get hold of them after calls and emails. I will be very disappointed if I have to make the part for a kit I paid so much for....

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Besides all the holiday backlogs remember that Greenleaf is a small company and that they are coping with the same pandemic we all are.  Delays are regrettable, and we miniaturists are not known for patience...

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