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My Beacon Hill Dollhouse is Missing a few pieces from Sheet 12??

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I recently purchased a Beacon Hill Dollhouse kit for me and my teenage daughter to build together. We have had it a week and built the foundation, walls and floors.  Tried starting on stairs. We cannot finish because we are missing half of Sheet #12. We are missing two towers and all 10 steps to the 1st floor stairs. I called and emailed customer service. No answer. I only received a automatic reply from email sating they will contact me soon. This would ve very disheartening not to be able to complete the dollhouse. Any suggestions? Has this happened to anyone?

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Jenny, I think the pandemic has slowed things down at Greenleaf.  Continue to try to reach them, but also try to be patient (hard, I know, when you're building a dollhouse kit).  And welcome to the little family, both you and your daughter.

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My Beacon Hill came with a Sheet 12 and a Sheet 12 B - not a single Sheet 12 as depicted in the schematics . . .    I hope that helps . . .

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