JennyPizzino Posted June 29, 2020 Share Posted June 29, 2020 I recently purchased a Beacon Hill Dollhouse kit for me and my teenage daughter to build together. We have had it a week and built the foundation, walls and floors. Tried starting on stairs. We cannot finish because we are missing half of Sheet #12. We are missing two towers and all 10 steps to the 1st floor stairs. I called and emailed customer service. No answer. I only received a automatic reply from email sating they will contact me soon. This would ve very disheartening not to be able to complete the dollhouse. Any suggestions? Has this happened to anyone? Quote Link to comment Share on other sites More sharing options...
havanaholly Posted July 1, 2020 Share Posted July 1, 2020 Jenny, I think the pandemic has slowed things down at Greenleaf. Continue to try to reach them, but also try to be patient (hard, I know, when you're building a dollhouse kit). And welcome to the little family, both you and your daughter. Quote Link to comment Share on other sites More sharing options...
JeffF Posted July 5, 2020 Share Posted July 5, 2020 Jenny, My Beacon Hill came with a Sheet 12 and a Sheet 12 B - not a single Sheet 12 as depicted in the schematics . . . I hope that helps . . . Quote Link to comment Share on other sites More sharing options...
bethsowell Posted January 5, 2021 Share Posted January 5, 2021 I got the Pierce for Christmas and it's missing sheet 3. I can't anyone to respond to me either. So aggravating!! Quote Link to comment Share on other sites More sharing options...
KathieB Posted January 5, 2021 Share Posted January 5, 2021 2 hours ago, bethsowell said: I can't anyone to respond to me either. Holidays. Snowstorms. Small staff. Reach out to them again, but be patient, please. Quote Link to comment Share on other sites More sharing options...
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