thinkinlikegavroche Posted March 25, 2011 Share Posted March 25, 2011 There was a problem with my dollhouse kit, which I ordered from Amazon and not Greenleaf directly. Greenleaf promptly returned my call when I left a message and straightened everything out. Polite, fast, and effective customer service! Plus an all-American company! I am seriously impressed. Go Greenleaf! 6 Quote Link to comment Share on other sites More sharing options...
uppitycats Posted March 25, 2011 Share Posted March 25, 2011 Yes, they are the best! :hug: Fast, efficient, pleasant, VERY helpful...even if the kit is old, not bought from them, whatever. Great company to do business with, for sure! 1 Quote Link to comment Share on other sites More sharing options...
Selkie Posted April 4, 2011 Share Posted April 4, 2011 Amen to this !! Anytime I've ever had to contact anyone, they have ALWAYS been so polite and kind and helpful. The problems are resolved quickly and efficiently and with a smile. Yeah for GL and all the team. This is one fine company. Quote Link to comment Share on other sites More sharing options...
Leebek Posted June 21, 2014 Share Posted June 21, 2014 I, unfortunately, cannot say the same. First I e-mailed about a missing page. When I didn't hear back, I called and left a message, cause I didn't get live help. No one has responded to my call. I have a half finished project taking up space and I am not happy. What else can I do? Quote Link to comment Share on other sites More sharing options...
havanaholly Posted June 21, 2014 Share Posted June 21, 2014 I, unfortunately, cannot say the same. First I e-mailed about a missing page. When I didn't hear back, I called and left a message, cause I didn't get live help. No one has responded to my call. I have a half finished project taking up space and I am not happy. What else can I do? Keep calling. It is a business and they do get awfully busy. Quote Link to comment Share on other sites More sharing options...
Leebek Posted June 21, 2014 Share Posted June 21, 2014 The missing item arrived in today's mail. I am happy once again. 1 Quote Link to comment Share on other sites More sharing options...
Roxxie2 Posted June 21, 2014 Share Posted June 21, 2014 I recently had an issue with a kit and called GL CS....they were understanding, polite and offered an immediate solution to the problem. Isn't it great to deal with a company like that? I have been building their dollhouses since 1979 and never once had anything but great service. 1 Quote Link to comment Share on other sites More sharing options...
LLyn M. Posted June 22, 2014 Share Posted June 22, 2014 I never had a problem and this has to be one of my fave companies!! Love the products..the site..the people..can't go wrong!! 3 Quote Link to comment Share on other sites More sharing options...
rackey Posted June 27, 2014 Share Posted June 27, 2014 Customer service is very important to me, and like many people I have a tendency to speak up when service is not up to par. Because of that, I also make a point of speaking up when the service is exceptional. I am therefore happy to see that so many people are pleased with Greenleaf and that you all took the time to write something positive. I feel that is important. Quote Link to comment Share on other sites More sharing options...
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