KellyFG Posted October 13, 2010 Share Posted October 13, 2010 So I placed an order last week & tried using the paypal feature, since I haven't used my paypal account in ages something was screwy and the needed to verify my bank info. So I emailed HBS to say I was having a problem & asked if I could pay by regular credit card. They said yes, to call during business hours but I couldn't call the next day. So over the weekend I tried Paypal again & it worked so I went back to my pending order & payed with paypal. all was well I THOUGHT! I got an email today from paypal saying nobody had collected the funds, so I called HBS again & they told me I didn't authorize them to take it????? What????? But they really didn't have a clue...so after a total for THREE phone calls in a row I was successfully transfered to Harry's voicemail. No resolution yet, we shall see but so far its off to a very bad start for me!!!! Quote Link to comment Share on other sites More sharing options...
jbnmini Posted October 13, 2010 Share Posted October 13, 2010 oh boy- sorry that happened to you. Hope everything works out now for you! Unfortunately I use my PayPal account FAR TOO MUCH! Quote Link to comment Share on other sites More sharing options...
WyckedWood Posted October 13, 2010 Share Posted October 13, 2010 Im sure they'll work out the glitches. I used my paypal last weekend with an HBS order and didnt have any problems. I love the new site,so much better and easier to see everything. Quote Link to comment Share on other sites More sharing options...
kitty_x_2 Posted October 13, 2010 Share Posted October 13, 2010 Wow they're taking Paypal with the new site launch? That is new. I placed an order a week before they launched a new site, my first order in a few months, & they definitely weren't taking Paypal then. I'm glad they're now offering that feature, hopefully they'll work out the bugs soon. Crystal Quote Link to comment Share on other sites More sharing options...
fov Posted October 13, 2010 Share Posted October 13, 2010 At my old job I used to be very involved with the company's online store and I can say from experience that it takes some time to work out the kinks with PayPal. Unfortunately using PayPal is a lot less straightforward than using a credit card because it usually involves transferring the customer away from the online store in order to finish the transaction, and sometimes there are problems with the final confirmation going through (PayPal notifying the store that the payment was received). The only way to get it working better is through trial and error, but the good news is HBS has great customer service and I'm sure they'll do their best to iron out the wrinkles. (In this case, I bet the problem had to do with your order being a pending order when you were finally able to make the payment. Sounds like it was never updated in HBS's system -- which would mean they didn't get the notification they needed from PayPal that the payment had been made. Maybe PayPal didn't send it to them, or maybe they did and HBS's store didn't know how to attach that confirmation to your order in progress. Either way, it sounds just like some of the issues we used to run into a lot!) Look at it this way -- your bad experience is going to help them improve it for future orders! All of us owe you our thanks. Quote Link to comment Share on other sites More sharing options...
Merry Posted October 13, 2010 Share Posted October 13, 2010 But they really didn't have a clue...so after a total for THREE phone calls in a row I was successfully transfered to Harry's voicemail. No resolution yet, we shall see but so far its off to a very bad start for me!!!! I feel your pain. Quote Link to comment Share on other sites More sharing options...
Kitten Posted October 13, 2010 Share Posted October 13, 2010 Kelly, I was having trouble viewing my order status and was wondering if my Paypal payment had gone through as well. They're having a few issues with PayPal syncing iwth the new site, but they're working on them. I got a note back saying my house was shipping tomorrow...I'm sure your order is fine too. Quote Link to comment Share on other sites More sharing options...
pin1056 Posted October 13, 2010 Share Posted October 13, 2010 I feel your pain. me too...fabulous stuff..... horrific shipping... Quote Link to comment Share on other sites More sharing options...
MerriMagic Posted October 14, 2010 Share Posted October 14, 2010 Linda, I love your green gloved avatar! Will you come live in Mystic Moggie? I'll have the sisters adopt you. Quote Link to comment Share on other sites More sharing options...
KellyFG Posted October 14, 2010 Author Share Posted October 14, 2010 I'm hopeful it will work out but when I called today they weren't helpful at all And I left a message for Harry mid-day and sent an email & I haven't received any reply at all!!! Not even to acknowledge the issue. I've ordered from theem before & never needed any help from customer service, but I always heard how "good" they are. I was sorely disappointed today. I hope I hear back from them soon or I will cancel & order somewhere else. Quote Link to comment Share on other sites More sharing options...
MerriMagic Posted October 14, 2010 Share Posted October 14, 2010 Hmmm I think I'll hold off ordering anything from them till the dust settles.'' Quote Link to comment Share on other sites More sharing options...
KellyFG Posted October 14, 2010 Author Share Posted October 14, 2010 Jeanne, the real bummer is the order was all of the missing components for my biggie I'm crossing my fingers that I get a reply today. Quote Link to comment Share on other sites More sharing options...
Merry Posted October 14, 2010 Share Posted October 14, 2010 I needed to call them, and they said they were short-staffed. Quote Link to comment Share on other sites More sharing options...
KellyFG Posted October 14, 2010 Author Share Posted October 14, 2010 UPDATE!!!!! Harry replied via email, was very apologetic & admits they are having major paypal issues. I forwarded him the email paypal sent me so hopefully it will all get worked out today! Thanks for all the support, I will keep you posted! Quote Link to comment Share on other sites More sharing options...
sparklepuppies Posted October 14, 2010 Share Posted October 14, 2010 Harry is always great and wonderful! Glad it is getting worked out. Quote Link to comment Share on other sites More sharing options...
Merry Posted October 15, 2010 Share Posted October 15, 2010 Harry's great! Quote Link to comment Share on other sites More sharing options...
KellyFG Posted October 15, 2010 Author Share Posted October 15, 2010 As of this morning, there is no update. I forwarded the paypal email to Harry, as per his request and I'm waiting for the resolution. The things I ordered are mostly components that I sure would have liked to have this weekend when I will actually have some time to mini. Quote Link to comment Share on other sites More sharing options...
Merry Posted October 15, 2010 Share Posted October 15, 2010 We'll cross our fingers that they come today. I know how you feel in wanting things to use for the weekend. Quote Link to comment Share on other sites More sharing options...
WyckedWood Posted October 15, 2010 Share Posted October 15, 2010 Im having fun on their site, submitting reviews of everything Ive bought. In all cases (so far,that Ive seen)Im the first to review the Greenleaf houses. Lets show some love people! Quote Link to comment Share on other sites More sharing options...
KellyFG Posted October 15, 2010 Author Share Posted October 15, 2010 YIPPPEEEEE!!! I got an email saying my order shipped!!!! Ok its a happy ending! Quote Link to comment Share on other sites More sharing options...
sparklepuppies Posted October 15, 2010 Share Posted October 15, 2010 Im having fun on their site, submitting reviews of everything Ive bought. In all cases (so far,that Ive seen)Im the first to review the Greenleaf houses. Lets show some love people! That's a great idea Karin! YIPPPEEEEE!!! I got an email saying my order shipped!!!! Ok its a happy ending! Yay!!! Quote Link to comment Share on other sites More sharing options...
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