judithfa Posted September 3, 2008 Share Posted September 3, 2008 I just tried to make an order on the Dejoux Miniatures website but there is a problem with the site’s security and the warning message said not to continue, so I didn’t. I tried to call the company but their telephone numbers have been disconnected since they moved to North Carolina and no new numbers were given by the phone company. Does anyone know how to reach them by phone? Quote Link to comment Share on other sites More sharing options...
heidiiiii Posted September 3, 2008 Share Posted September 3, 2008 I opened there site and it was fine.. There numbers are: Toll Free: 1-800-354-9239 Telephone: (315) 638-4181 They have an ebay store. Quote Link to comment Share on other sites More sharing options...
heidiiiii Posted September 3, 2008 Share Posted September 3, 2008 I went to try and buy something. It said that the websites certificate has expired. So I wouldnt buy anything from at their online store until they fix that. But like I said they have an ebay store too. Quote Link to comment Share on other sites More sharing options...
judithfa Posted September 3, 2008 Author Share Posted September 3, 2008 Those phones numbers are the old ones (company moved to NC) and are no longer working. I tried them. Quote Link to comment Share on other sites More sharing options...
Starfire Posted September 3, 2008 Share Posted September 3, 2008 I just talked to Charlie. They are relocated now and have the correct numbers up on the web site. He assures me the certification is being taken care of even as I talk. It was a third party certification and it expired as they all do after a set time. The 800 number will put you in touch with him. He says he is sorry about the confusion and hopes you will try again. Quote Link to comment Share on other sites More sharing options...
heidiiiii Posted September 3, 2008 Share Posted September 3, 2008 I went into their contact us page and these are the numbers..they are NC numbers CONTACT INFORMATION Local: (704)-795-2051 TOLL FREE: 800-354-9239 FAX: 704-795-2051 Email: sales@dejouxminiatures.com RETURNS / EXCHANGES DeJoux Miniatures 2018 Quail Drive Concord, NC 28027 I am talking to the owner right now. He said they have fixed it and he had me check it online to make sure. Nice guy! Quote Link to comment Share on other sites More sharing options...
Starfire Posted September 3, 2008 Share Posted September 3, 2008 Charlie is pretty nice. He was not aware of the problem with the telephone number until I called as he thought all of them had been corrected. Dejoux use to be a brick and morter store over near Syracuse NY until they had to close due to the high cost of rent etc. They always were doing better with their ebay and now with their web site. I have missed the store and now am even sadder that they moved south due to some family changes. At least they are still in business. Quote Link to comment Share on other sites More sharing options...
justmesue Posted September 4, 2008 Share Posted September 4, 2008 I ordered from the website just Monday, didn't realize there was a problem! Charlie is excellent for sure, I order from him all the time. It will be fine, go ahead and order. Quote Link to comment Share on other sites More sharing options...
shannonc60 Posted September 4, 2008 Share Posted September 4, 2008 I am in Australia, and I have ordered from them a number of times and found them very good to deal with. Quote Link to comment Share on other sites More sharing options...
More Minis Dollhouses Posted September 4, 2008 Share Posted September 4, 2008 Charlie is really nice person. He takes care of problems very quickly. I wasnt aware that they had been in the process of relocating. Thats probably why my last few orders with them took so long to ship. Because of that I havent ordered anything from them in a long while. Ill have to begin shopping Dejoux once again soon. Quote Link to comment Share on other sites More sharing options...
judithfa Posted September 4, 2008 Author Share Posted September 4, 2008 Thanks everyone :lol: I agree about Charles -- he is the grreatest. I love his items (and his sales!)-- many items I can't find elsewhere, As for good products and quality of helpfulness, DeJoux can't be beaten! I used to have another "favorite" online website and catalog store which I used to think was the best but after a few unsettling experiences, I have moved that other website down a few pegs. The other thing that I like about Charles, is that when anyone has a problem, you get to talk to Charles. That can't be beat for personal service. The internet is a rather impersional place and it is so nice to be able to talk to the person is charge. The other web store and physical store that is great and personal is Earth & Tree. You can always talk to Kari the owner if necessary. Sorry to be so long-winded Quote Link to comment Share on other sites More sharing options...
justmesue Posted September 5, 2008 Share Posted September 5, 2008 3 cheers for Charles!! He's helped me out a few times!! Quote Link to comment Share on other sites More sharing options...
chesterfieldzoo Posted September 6, 2008 Share Posted September 6, 2008 I have never ordered from them. I will have to go there. I see a lot of good postings here about them. Quote Link to comment Share on other sites More sharing options...
SallyG Posted September 6, 2008 Share Posted September 6, 2008 I have to agree that Charlie is great!!! He's always been a huge help to me and anytime there was a problem, he solved it quickly! Quote Link to comment Share on other sites More sharing options...
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