Rhonda Posted March 20, 2008 Share Posted March 20, 2008 Here is a copy of the e-mail I sent them and a copy of the letter Lindsey From customer service sent back to me. I will also attempt to add the directions she sent me on how to change the blade. From: RHONDA Sent: Wednesday, March 19, 2008 12:54 PM To: Lindsey Subject: Easy Cutter I belong to a large group of women who make miniature dollhouses, many of us have the product you sell called the easy cutter. We all love the product with the exception of one thing: changing the blade. I know of several who loved the product until it came time to change the blade at which time they had such trouble changing it they have tossed the cutter in the corner and swore to never use one again. Those who have managed to get the new blade in have found that it no longer cuts correctly. If you could offer any advice as to an easy way to change that blade any little hints tips or techniques that I could share with others it would be greatly appreciated. Here is a link to just one of the threads about the easy cutter http://www.greenleafdollhouses.com/forum/index.php?showtopic=13247 The next one is a lot more positive http://www.greenleafdollhouses.com/forum/index.php?showtopic=12625&hl=easy%20cutter&st=0 I would hate to see people not buy your wonderful product from reading about the difficulty of changing the blade. Thank you very much for your time Rhonda And her reply back to me: Dear Rhonda, I am very sorry for the inconvenience. I have attached the instructions on how to change the blade. Unfortunately, when this kit was originally manufactured, we did not yet have instructions on this. We are working to get them included in the packaging to prevent this from happening. We would like to send you two of our easy cutters to show our appreciation for your patience. If there are any other women that have damaged their easy cutters in the process of changing the blade, please have them return it to us with Attn: Lindsey and we will replace the easy cutter. Our address is: PO Box 564 400 S Indiana St Hobart, IN 46342 Thank you, Lindsey I am just wowed about her response talk about awesome Customer service! To_Change_Blades_on_Easy_Cutter.pdf 1 Quote Link to comment Share on other sites More sharing options...
redneck princess Posted March 20, 2008 Share Posted March 20, 2008 Rhonda, You rock! Thanks for the great information and contacting the company. Talk about great customer service (and free easy cutters to boot ) That's awesome! Quote Link to comment Share on other sites More sharing options...
judithfa Posted March 20, 2008 Share Posted March 20, 2008 Well, aren't they just the nicest people? Maybe I should go out and buy another (I trashed my original ages ago). I really liked how it worked. Quote Link to comment Share on other sites More sharing options...
Jeffrey Posted March 20, 2008 Share Posted March 20, 2008 i threw mine out too. after seeing the instructions it looks so easy now. too bad i cant get a replacement because my original one is gone. Quote Link to comment Share on other sites More sharing options...
Rhonda Posted March 20, 2008 Author Share Posted March 20, 2008 oh man I owe a huge apology to all the guys on the forums I really didnt mean to leave you all out I feel bad now, I should have said men and women........ Quote Link to comment Share on other sites More sharing options...
KathieB Posted March 20, 2008 Share Posted March 20, 2008 Thanks, Rhonda, for stepping in and getting answers! I've printed out the instructions to keep with my Easy Cutter. I got a few extra blades when I bought it but haven't had to change the blade yet. Quote Link to comment Share on other sites More sharing options...
Jeffrey Posted March 20, 2008 Share Posted March 20, 2008 oh man I owe a huge apology to all the guys on the forums I really didnt mean to leave you all out I feel bad now, I should have said men and women........ its cool. your forgiven Quote Link to comment Share on other sites More sharing options...
CJEP Posted March 20, 2008 Share Posted March 20, 2008 Thanks for getting the instructions, Rhonda!! I saved them for when I need to replace my blade. I'll print them out and probably have my husband do it for me. Quote Link to comment Share on other sites More sharing options...
uppitycats Posted March 20, 2008 Share Posted March 20, 2008 Thanks! I'm going to print those out right away! I got a new blade but haven't tried to change it yet..so this is very timely. And it's great to find another company (other than Greenleaf!) with such great customer service! Quote Link to comment Share on other sites More sharing options...
havanaholly Posted March 20, 2008 Share Posted March 20, 2008 Another sterling example of what customer service ought to be! Quote Link to comment Share on other sites More sharing options...
Corwin Posted March 20, 2008 Share Posted March 20, 2008 What great customer service!! By the way I am not a woman!! B) There are other men on this site too. Just bugging you, By the way i suggest You remove your email from the post. Any one (non members or no.) Can read the forums. Quote Link to comment Share on other sites More sharing options...
Hallowell Posted March 20, 2008 Share Posted March 20, 2008 You gotta love a company with great customer service. B) Quote Link to comment Share on other sites More sharing options...
havanaholly Posted March 20, 2008 Share Posted March 20, 2008 Ya gotta love a company who writes instructions in MY kind of techie talk (PICTURES!). Quote Link to comment Share on other sites More sharing options...
KathieB Posted March 20, 2008 Share Posted March 20, 2008 Ya gotta love a company who writes instructions in MY kind of techie talk (PICTURES!). Amen! But what do they mean by Replace "A" with "B" ?? I'm hoping it becomes clear in the doing, 'cause it is sure causing me to scratch my head in the reading! Quote Link to comment Share on other sites More sharing options...
kathi17 Posted March 20, 2008 Share Posted March 20, 2008 I haven't gotten the Easy Cutter yet, but I most certainly will buy one soon because of their customer service. I want to support any company that is that great! Quote Link to comment Share on other sites More sharing options...
More Minis Dollhouses Posted March 20, 2008 Share Posted March 20, 2008 What a great company! This has made me an Easy Cutter customer for life. I wouldnt mind buying one again. Quote Link to comment Share on other sites More sharing options...
havanaholly Posted March 20, 2008 Share Posted March 20, 2008 But what do they mean by Replace "A" with "B" ?? The nut has two sides; in "A" the side with the "collar" around the hole is facing towards you & in "B" it's facing the cutter. Maybe to keep everything aligned while it's apart so it won't go back together crooked? Quote Link to comment Share on other sites More sharing options...
ilovecats Posted March 20, 2008 Share Posted March 20, 2008 Rhonda, thanks for doing this B) Quote Link to comment Share on other sites More sharing options...
doogster Posted March 20, 2008 Share Posted March 20, 2008 Actually that is EXACTLY how I changed the blade, and it ended up no longer in line, it's slightly off at the tip, meaning it won't cut correctly. The sleeve insert is just too tightly in the hole. And I found you can't pound the sleeve in after replacing the blade, I had to use vice grips to press fit the sleeve. Quote Link to comment Share on other sites More sharing options...
Rhonda Posted September 24, 2008 Author Share Posted September 24, 2008 I came across this looking for something else, and I thought it was worth bringing up again for those who may have missed it the first time. Quote Link to comment Share on other sites More sharing options...
Shy Spirit Posted September 25, 2008 Share Posted September 25, 2008 Thank you Rhonda, I didn't see this before. I have an Easy Cutter, and will definitely keep the info. handy! ;) Quote Link to comment Share on other sites More sharing options...
justmesue Posted September 25, 2008 Share Posted September 25, 2008 Thanks sounds so easy. When I needed a blade change, I brought mine back to the dollshop in Toronto, where I bought it. They sold me the blade, and changed it for free. This is great info to have! Quote Link to comment Share on other sites More sharing options...
havanaholly Posted September 25, 2008 Share Posted September 25, 2008 I'm still going on the original blade, I'm not even sure where the replacement blade is! Quote Link to comment Share on other sites More sharing options...
judithfa Posted September 25, 2008 Share Posted September 25, 2008 I finally just gave up on Easy Cutter. I don't think the product likes me and life's too short , etc etc and etc! - but I am glad that some people can get the blade changed. ;) Quote Link to comment Share on other sites More sharing options...
redneck princess Posted October 2, 2008 Share Posted October 2, 2008 Corwin, I don't know how to post links on the forum so I thought I would bring this topic back up to the first page. I hope this helps! Quote Link to comment Share on other sites More sharing options...
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